Customer Account Manager
Armstrong Richardson is one of the North East’s leading Wholesalers of Horse, Pet and Bird feed.
The company has grown from its creation in 1925 as an agricultural merchant to become
one of the largest suppliers of animal feed in the country. We supply independent Pet and Equestrian
retailers across the UK and our aim is to provide our customers with the best service, the
best advice and the most competitive prices to keep them coming back for more.
We are looking for a self-motivated, ambitious and results driven individual to join our
team as a Customer Account Manager. Working within a stimulating environment amongst
a team of enthusiastic individuals, you have a high level of autonomy and responsibility
for sales growth and making things happen. Previous experience working in a very busy
telesales or customer-facing environment is vital. The ability to multi-task and prioritise work
is crucial. Good knowledge of Microsoft Word, Excel and Outlook is required.
You will be responsible for managing and developing a portfolio of existing customers
whilst also developing new ones. You will contact your customers on a daily basis to take
orders and help with any queries they may have. You will grow sales through up-selling,
cross-selling and promotions whilst taking orders and through regular telesales activity.
You will investigate your customers’ sales on a regular basis and monitor any changes in
customer spending patterns. Building strong relationships with your customers is the key to
success in this role.
Interested? Please send your CV and covering letter to firstname.lastname@example.org